Your privacy is important to us.
We collect information to process your order, deal with your queries, guide and enhance your online experience, supply you with information in which you have expressed an interest and for record keeping. We are committed to protecting your privacy and will only use your information in accordance with the Data Protection Act 2018.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing. Each browser is different, so check the ‘Managing cookies’ information below of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.
We’re giving you this information as part of our initiative to comply with relevant legislation, and to make sure we’re honest and clear about your privacy when using our website.
Purpose: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
If you’d like to learn more about cookies in general and how to manage them, visit aboutcookies.org (opens in a new window – please note that we can’t be responsible for the content of external websites).
When you visit our sites you may notice some cookies that aren’t related to w3p. If you go on to a web page that contains embedded content, for example from Google, you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Some of the business partners that may set cookies on w3p sites include:
Cookie: Google Maps
Name: PREF NID
Purpose: These are Google Maps third party cookies, which are unique identifiers to allow traffic analysis to Google Maps.
If you take the opportunity to ‘share’ content with friends through social networks – such as Facebook and Twitter – you may be sent cookies from these websites. We don’t control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.
If you’re not sure of the type and version of web browser you use to access the Internet:
Microsoft Internet Explorer 6.0, 7.0, 8.0
Microsoft Internet Explorer 5.0 on OSX
Safari on OSX
Click on ‘Safari’ at the top of your browser window and select the ‘Preferences’ option
Click on ‘Security’ then ‘Accept cookies’
Select the ‘Only from site you navigate to’
Mozilla and Netscape on OSX
Click on ‘Menu’ at the top of your browser window and select ‘Settings’
Then select ‘Preferences’, select the ‘Advanced’ tab
Then select ‘Accept cookies’ option
All other browsers
Please consult your documentation or online help files.
This type of advertising is designed to provide you with a selection of products based on what you’re viewing. The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies. Find out more about cookies, and why and how we use them, via the ‘What are cookies’ section above.
We need to keep a record of the care you receive to ensure that:
◦ Move to another area
◦ Need to use another service
◦ See a different healthcare professional.
We have a duty to:
◦ Your name, address and date of birth
◦ Your email address and telephone number
◦ Contacts we have had with you, such as appointments
◦ Notes and reports on your health
◦ Details of treatment and care, images and test results
◦ Information on medicines, side effects and allergies
◦ Relevant information from people who care for you and know you well, such as health professionals and relatives.
◦ The staff who see you may also add notes on their professional opinion.
If you wish us to, and it is practical, we will discuss and agree with you what we are going to enter on your record and show you what we have recorded.
We have many patients/service users with similar names so it vitally important for all patients/service users to be properly identified as individuals. In order to be absolutely sure that you have been correctly identified we may ask you for a number of pieces of information. Suitable items include:
We take your privacy seriously so please let us know how you want us to contact you.
◦ Emails can be quick and convenient and will allow you to keep a record (unlike a phone call). However, although our own systems are secure, it may be possible to intercept your email when it is being sent over the internet.
◦ Be aware also that if you share your computer others may read your emails.
◦ You could use email to contact staff in relation to a query or to ask about an appointment.
◦ Do not give more personal information than we need to process your request.
◦ Do not ask us to send you medical details that you would not want seen by other people.
If you have an urgent question or feel unwell after going home after treatment contact the clinic on 0044 2035813391 (Monday-Saturday 9.00 AM to 7PM) or an emergency service e.g. 111 NHS emergency service or 999 for life threatening conditions by telephone, do NOT email.
Our guiding principle is that we hold your records in strict confidence.
The London cosmetic clinic is registered under the Data Protection Act 2018. It abides by the law and observes good practice in maintaining confidentiality and appropriate information security.
We will fulfil its obligations under this Act to the fullest extent, including ensuring that the following eight principles governing the processing of personal data are observed.
Information about you and the services you receive may be held in a number of formats and will be kept for the specific retention periods outlined by the relevant professional bodies. We use secure electronic systems to store user records, images and details of prescriptions. Patient data held on paper or disk will be processed in accordance with the Data Protection Act and destroyed using secure documented procedures after the time periods set out by the Department of Health.
We use your records to:
We may remove your name and other details that could identify you so that we can use the information in your record anonymously to:
Wherever possible, we anonymise your data or use a quasi- identifier such as a patient number.
The London cosmetic clinic has a designated Information Lead/Data Protection Officer who is responsible for protecting the confidentiality of patient information and making sure that information is shared where this is appropriate.
To make sure you receive all the care and treatment you need, we may need to share the information in your health record with other staff and organisations. This could include:
Note that anyone who receives information from us also has a legal duty to keep it confidential.
We may also share information that identifies you where:
◦ Follow up of care
◦ Collecting your views about your stay with us
◦ Settlement of any account that may be due, if appropriate
◦ Complaints and concerns handling.
Sometimes we have a legal duty to provide information about people; examples are reporting some infectious diseases, and when a court order instructs us to do so. Records may also be shared without the patient’s consent in exceptional situations, such as to safeguard adults or children.
If your permanent address is outside the EU, or your treatment is continuing outside the EU, we may send details of your treatment to individuals based outside the EU specifically to promote your ongoing care. This would normally be the doctor who referred you to us for treatment. If you wish, we can give you the documents so that you have physical control over this information.
In the usual course of our business, we may use third parties to process and store your data on our behalf. We normally store your data on secure servers in the European Economic Area (EEA). Such processing is subject to contractual restrictions with regard to confidentiality and security in addition to the obligations imposed by the Data Protection Act 1998.
Exceptionally we may make use our suppliers are based outside the EEA for processing and storing your data. We have strict controls over how and why your data can be accessed. By submitting your personal data, you agree to this.
Where necessary we may transfer personal information overseas for processing to support the long- term effectiveness of treatment and monitor patient outcomes. Personal information will be processed in this way where it is not possible to achieve this purpose with the use of anonymised or pseudonymised information only.
The London cosmetic clinic acts to provide information principally for other health and social care professionals who have requested this since they require further detailed investigations on their patients/service users. So naturally we will normally need to share this information with your doctor who has referred you to our service.
If you do not want us to share your information with your GP, other healthcare providers or carers, please tell the team looking after you. But please note that not sharing your information may affect the care that can be provided for you.
You have the right to request that your confidential information is not used beyond your own care and treatment and to have your objections considered. Where your wishes cannot be followed you will be told the reasons including the legal basis. You may at any time withdraw any consent you have previously given to us to process information about you.
If you wish to exercise your right to opt-out, withdraw consent to use your information, or to speak to somebody to understand what impact this may have, please discuss your concerns with your professional, or email us typing ‘Opt Out Request’ in the subject line of the email.
The London cosmetic clinic is the Data Controller of the data it holds about its patients/service users and staff.
You have the right to confidentiality under the Data Protection Act 2018 (DPA), the Human Rights Act 1998 and the Common Law Duty of Confidentiality. The Equality Act 2010 may also apply.
You have the right to know what information we hold about you, what we use it for and if the information is to be shared, who it will be shared with.
You have the right to apply for access to the information we hold about you. Other people can also apply to access your health records on your behalf. These include anyone authorised by you in writing (such as a solicitor), or any person appointed by a court to manage your affairs where you cannot manage them yourself. Access covers:
◦ Has been provided about you by someone else if they haven’t given permission for you to see it
◦ Identifies another person who has not given permission for you to see the information about them
◦ Relates to criminal offences
◦ Is being used to detect or prevent crime
◦ Could cause physical or mental harm to you or someone else.
If you are currently receiving services from us and wish to view the record without obtaining a copy, discuss your request with the professional in charge of your care.
If you wish to apply for access to the information we hold about you:
The London cosmetic clinic is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.
We recommend that all patients are seen at some point during the consultation process alone with our clinician, to ensure patients are free to express any concerns or worries in their own words and without fear of coercion or threat from any accompanying individual. However, all patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.
Regardless of gender of the patient or clinician, you will be offered the option of having an impartial observer (chaperone) present for any intimate examination. Our trained staff routinely undertake this role and will:
Your healthcare professional may also require and request a chaperone to be present for certain consultations in accordance with our chaperone policy.
Further information about data protection issues is at:
Information Commissioner’s Office (ICO)
The Information Commissioner’s Office
Helpline: 08456 30 60 60